User:Jordan

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The purpose of this screen is to enter basic information about the client: name and birthdate. It can also be used to enter more detailed information about the client, such as their address, their employers, and other similar information that won’t be used in the planning process, but of which you may want to keep a copy.

The available tabs and entry fields may vary depending on what Process Flow you are using as well as your client’s planning jurisdiction and language, or because of changes requested by your company.

Tab: Family Members

The Family Members tab

This is where the basic information for the client is entered, along with information for the spouse and dependents.

Required fields: Marital Status, Client’s Language, First Name, Last Name, Gender, Birth Date.

Marital Status

: This is the marital status of the client. You have several options:
Option Explanation Adds a spouse?
Married The client is married Yes
Single The client is single No
Common Law The client and spouse are considered to be common law partners Yes
Divorced The client is divorced No
Widowed The client is widowed No
Separated The client is separated from their partner No
Married Single The client is married, but all planning is done as if they were single, with no contributions from the spouse. Yes

Client’s Language

: This is where you select the language the client would prefer to communicate in. This will determine the language used in documents and reports (note: is this true? It should be).

Relationship

: This field appears only for dependents and is a required field in those cases. This shows the relationship between the dependent and the client.

First Name

: This field is used for entering the first (given) name of a client. This is a required field.

Last Name

: This field is used for entering the last name (surname) of a client. This is a required field.

Gender

: This field is used for entering the preferred gender of the client. This is a required field for the client and spouse. For dependents, this field is filled automatically based on the Relationship selection.

Birth Date

: This field is used for entering the birth date of a client and is used to determine that person’s age. It is a required field and must use the format of YYYY-MM-DD (four digits for the year, two digits for the month, and two digits for the day, all separated from one another with dashes). This is a required field.

Delete

: This option appears on the right-hand side of each dependent listing. Clicking this button will remove the dependent from the plan.

Helpful Hint: Dependents cannot be removed from the plan if all their required fields are not filled out. If you have accidentally added a dependent and want to remove it, make sure that the first name, last name and birth date fields for the dependent have been added first.

Contact Log

: This button is used to add, view, or delete logs of contacts with the client. We will go into more detail on this feature later on in this section.

Add

: This button is used to add a dependent to the plan.

Save

: This button is used to save the information that has been entered on this screen.

Switching Marital Statuses: You will be able to change your client’s marital status at any time. However, if you change the marital status from one that includes a spouse (such as married), to one that does not (such as divorced), you will receive a prompt. If the spouse has ownership of any accounts on the Assets & Liabilities screen, you will be prompted to create a new client record for the spouse. This will remove the spouse and all of their assets, incomes, etc. from the plan and add them to a new client record that will now be available to you. If the spouse does not have ownership of any accounts, they and all information relating to them will be removed from the system instead. If you do not wish to make the change, just click the Close button instead.

Tab: Address

The Address tab

This is where basic contact information can be entered for the client. This information is not used in planning, but can be used as reference for contacting your clients in the future. You can keep two sets of information on this screen.

Required fields: None.

Address Type

: This allows you to toggle between the two sets of information on this screen, either Home (the primary) or Alternate (the secondary).

Address Line 1

: This is the first address line for the client, generally a number and street name (123 Main St) or a Post Office Box number.

Address Line 2

: This is the second address line for the client, generally a suite number, apartment number or other secondary location.

City

: This is the city the address is located in.

Country

: This is the country in which the address is located.

Province / State

: This is the province or state in which the address is located. The options available are determined by the country selected in the previous field. The exact wording of this field will vary by country.

Postal Code / Zip Code

: This is the postal code or zip code of the address. The exact wording of this field will vary by country.

Phone

: This is the phone number the client can be reached at.

Save

: This button is used to save the information that has been entered on this screen.

Localization: Not every country uses the same phrases or words to describe the same things. PlanPlus Planit recognizes this and uses localized phrases to describe entry fields. For example, while working on a Canadian client, an advisor would see an entry field on the Personal Information screen that reads Province, while on client from the United States, the same entry field would read State. These changes are driven by the client’s Planning Jurisdiction, which is set on the Planning Assumptions screen.


Tab: Employment

The Employment tab

This is where basic information about the client and spouse’s employment can be entered. This information is not used for planning, and is instead intended for future reference by the advisor.

Required fields: None.

Person

: This allows you to toggle between information for the client and for the spouse. If there is no spouse in the plan, then only the option for the client will appear.

Address Line 1

: This is the first address line for the client’s employer, generally a number and street name (123 Main St) or a Post Office Box number.

Address Line 2

: This is the secondary address line for the client’s employer, generally a suite number, or other secondary location.

City

: This is the city in which the employer’s address is located.

Country

: This is the country in which the employer’s address is located.

Province / State

: This is the province or state in which the employer’s address is located. The options available are determined by the country selected in the previous field. The exact wording of this field will vary by country.

Postal Code / Zip Code

: This is the postal code or zip code of the employer’s address. The exact wording of this field will vary by country.

Employment Status

: This is the employment status of the client and provides several options to help best describe their working situation.

Employer

: This is the name of the employer.

Position / Title

: This is the position or title that the client has at their place of work.

Industry

: This is the industry that the employer is in. Several options are provided.

Employer Phone Number

: This is the phone number for the employer.

Ext

: This is the extension for the employer’s phone number, if required.

Employer Fax Number

: This is the employer’s fax number.

Business Email

: This is the main email address for the employer.

Employer Start Date

: This is the date that the client started work for the employer. The format for this date is YYYY-MM-DD (four digits for the year, two digits for the month, and two digits for the day, all separated from one another with dashes).

Contract Start Date

: If the client is on contract with their employer, this is the date that they began their contract. The format for this date is YYYY-MM-DD (four digits for the year, two digits for the month, and two digits for the day, all separated from one another with dashes).

Contract Term

: This is the number of months that the client’s contract is valid for.

Is contract likely to be extended

: If the client feels that their contract is likely going to be extended, this checkbox should be checked. Otherwise, it should be left unchecked.

Save

: This button is used to save the information that has been entered on this screen.


Tab: Other

The Other tab

This is where information about the client and spouse that doesn’t fit in the other tabs is kept. This information is not used for planning, although some of the information may be used in determining how the client’s name appears in documents and reports.

Required fields: None.

Person

: This allows you to toggle between information for the client, spouse and any dependents. If there are no dependents or spouse in the plan, then only the option for the client will appear.

Family Name First

: If this checkbox is checked, then the client’s family name (surname) will appear before their given name when their full name is shown. This is useful for clients in East Asia or other parts of the world that use the Eastern name order.

Formal Name

: This is used in conjunction with the title field that comes later. If this checkbox is checked, then the selected title will appears with their name. For example, if the client’s name is John Smith, and the selected title is Mr., then their name will appear as “Mr. John Smith” when shown.

Contact by E-mail

: This field is used to indicate if a client wishes to be primarily contacted by E-mail or not.

Preferred Name

: If the client has a name that they prefer to be called rather than their given name, it should be placed here (for example, if the client’s name is Jessica, but she prefers to be called Jessie). The preferred name will appear in place of the client’s given name.

S.I.N. / Social Security Number / Government ID

: This field is used for entering the client’s government ID number. The exact wording of this field will vary by country. This field is kept unique and a government ID used for one client cannot be used on another. For clients that are imported from a back-office program such as Univeris, Dataphile, or Croesus, this field is used as part of the import process to ensure that the correct client is updated.

Smoker

: This field is used to indicate if the client is a smoker or not.

Disabled

: This field is used to indicate if the client is disabled or not.

Health Status

: This field is used to indicate the client’s general health in very broad terms.

Email

: This field is for the client’s email address. This information is used for the Risk Tolerance Client Access feature on the Engagement screen, and without a valid email address for the client, the feature cannot be used.

Cellular / Mobile

: This field is for the client’s cellular or mobile phone number. The exact working of this field will vary by country.

Best Time to Contact

: This field indicates the best time to contact the client, whether it be a specific day and time, or a more broad idea like “the afternoon”.

Fax

: This field is for the client’s fax number.

Citizenship

: This field indicates the client’s citizenship. This does not necessarily need to be the same as the country the client lives in, nor their planning jurisdiction.

Place of Birth

: This field indicates the client’s place of birth, which may differ from their citizenship, their planning jurisdiction, and their country.

Family Roots

: This button is used to access the Set Client Roots page.

Save

: This button is used to save the information that has been entered on this screen.


Tab: Specialists

The Specialists tab, with no specialists added
The Specialists tab, with a specialist added

This tab is designed for entering any additional specialists who may be involved in the client’s financial matters or life planning. It is meant as an easy place to reference the contact information of other professionals who do business with the client. This information is not used for planning.

Required fields: None, unless a specialist is added, and then the Name and Type fields are required.

Name

: This is the name of the specialist. This is a required field.

Firm

: This is the name of the firm the specialist belongs to, if any.

Type

: This is the specialization that the specialist possesses. The available list includes a range of often-used specializations.

Phone

: This is the phone number the specialist can be reached from.

Email

: This is the specialist’s email address.

Delete

: This option appears on the right-hand side of each specialist listing. Clicking this button will remove the specialist.

Add

: This button is used to add a specialist to the list.

Save

: This button is used to save the information that has been entered on this screen.